before you contact us
We receive lots of common enquiries. For answers to these, please see the Support Page listed on the main menu above. Here you will find in the green sub menu above, a range of solutions under sub categories. Should you not find an answer relating to your query, then please click on Ask A Question in the green sub menu and both the Floe team and other users can post solutions.
If you wish to discuss the matter further or have another issue, you can send us an email by clicking here. We aim to reply to all emails within 24 hours and will always respond within 72 hours. To speed up your query, please include the exact component descriptions in your email.
PRE SALES TECHNICAL SUPPORT LINE - If you have a technical question before or after ordering, you can speak to one of our technical specialists on 028 9247 4040 or 07895 465 956. Mon-Fri 9am-5pm and Mobile only Sat 10am-2pm.
ORDER LINE - If you would like to order one our products, you can reach our sales line on 0844 251 2211. Please use the Technical Support number above, should you have any queries, before ordering.
You can reach us by fax on 028 9247 4050.
Please write to:
Customer Care Department
APT Innovations Limited
21 Cross Lane
making a comment or suggestion
At Apt Innovations we strive to bring our customers the highest quality of products. If you would like to make a comment or suggestion about how our products have helped you or how you think they could be improved, then we would very much like to hear from you. By clicking here you can let us know your thoughts
making a complaint
At Apt Innovations we care about the service we provide you. By listening and acting upon what you tell us, we will continue to improve. We are committed to providing a quality service but appreciate that sometimes things can go wrong. We are sorry that you feel the need to complain, but can assure you that we will work hard to ensure that it is dealt with as quickly and as fairly as possible. Your custom is important to us and your feedback allows us to improve the products and services we offer to you and everyone. If you would like to make a complaint please click here.