Contact Us
If you wish to discuss a matter, or have a technical issue, you can contact us in a number of ways.
If you have a query, please fill out the form on the “Have a Query ?” tab above to the right.
We aim to reply to all emails within 72 hours, but we would appreciate your patience in busy Autumn / Winter times. To speed up your query, please include your email and telephone number, as we may need to contact you directly.
Order Line
If you would like to order one our products, you can use the Website Shop, or reach our sales team on this number.
(Please note, this number is only for our sales team. Should you need technical support, please contact the Pre and Post Sales Technical Support line in the next section)
0300 373 5818.
Mon–Fri 9am–5.30pm (UK Local Rate)
Pre and Post Sales Technical Support
Should you need help from one of our technical support specialists before purchasing or, technical support after purchase, please either send us an email through our “Have a Query ?” section above or, call this number.
(Please note, this number is only for technical support. Purchases can only be made on the Order Line above)
028 9247 4040
Mon – Fri 9.00am – 5.30pm (UK Local Rate).
Emergency Technical Support (Autumn / Winter)
Please make sure to read the written instructions and watch the DVD or Online Video Instructions before calling. These are located in the page for your product. However, should you feel that something has broken down, or it is an emergency, please call this number.
07895 465 956
Sat & Sun 1.00pm – 4.00pm (UK Standard Mobile Rate)
For any returns or warranty issues, please see our Returns and Five Year Warranty link at the bottom of the page.
Should you wish to contact us directly by post, the address is
APT Innovations Limited
The Lodge
21 Cross Lane
Lisburn
County Antrim
Northern Ireland
BT28 2TH
If you are from the United States or Canada and would like to make an enquiry, please contact
Lippert Components
001 574 537 8900
customerservice@lci1.com
There is also a Chat Feature at bottom of www.lci1.com webpage
Do you have a query ?
We are committed to providing a quality service but appreciate that sometimes things can go wrong. We will work hard to ensure that this issue is dealt with as quickly and as fairly as possible.
Now over the years, we have received a lot of common enquiries. Many of the answers to these are in the FAQ section beside each product, so please feel free to check those out. Should you not find an answer relating to your query, then please fill in the form below and a member of our Technical Support Dept will get back to you asap.