We receive lots of common enquiries.  For answers to these, please click on Extras on the top right hand corner and then Frequently Asked Questions in the menu.  Here you will find a range of solutions under sub category headings. Should you not find an answer relating to your query, then please fill in the form below and a member of our technical support will get back to you asap.

Making a comment or suggestion

At Apt Innovations we strive to bring our customers the highest quality of products and service. If you would like to make a comment or suggestion about how our products have helped you or how you think they could be improved, then we would very much like to hear from you. By filling in the form above, you can let us know your thoughts

Making a complaint

At Apt Innovations we care about the service we provide you. By listening and acting upon what you tell us, we will continue to improve. We are committed to providing a quality service but appreciate that sometimes things can go wrong. We are sorry that you feel the need to complain, but can assure you that we will work hard to ensure that it is dealt with as quickly and as fairly as possible. Your custom is important to us and your feedback allows us to improve the products and services we offer to you and everyone. If you would like to make a complaint please fill in the form above and a member of our team will address the problem asap.

By email

If you wish to discuss the matter further or have another issue, you can send us an email by clicking here.  We aim to reply to all emails within 72 hours, but we would appreciate your patience in busy times. To speed up your query, please include your email and mobile / landline number

By phone

PRE SALES TECHNICAL SUPPORT LINE – If you have a technical question before or after ordering, you can speak to one of our technical specialists on 028 9247 4040.  To make an order, please use the Order Line telephone number below.  Calls are billed at UK local rate.

ORDER LINE – If you would like to order one our products, you can do so through the website, or reach our sales team on 0844 251 2211.  Please use the Pre Sales Technical Support Line above, should you have any technical queries, before ordering.  Please note that lines may be busy, but do try again.

By fax

You can reach us by fax on 028 9247 4050.

By post

Should you need to contact us in writing, or send a part, please address it to :

Customer Care Department
APT Innovations Limited
The Lodge
21 Cross Lane
Lisburn
Co Antrim
N. Ireland
BT28 2TH