We receive lots of common enquiries. For answers to these, please click on Extras on the top right hand corner and then Frequently Asked Questions in the menu. Here you will find a range of solutions under sub category headings. Should you not find an answer relating to your query, then please fill in the form below and a member of our technical support will get back to you asap.
Making a comment or suggestion
At Apt Innovations we strive to bring our customers the highest quality of products and service. If you would like to make a comment or suggestion about how our products have helped you or how you think they could be improved, then we would very much like to hear from you. By filling in the form above, you can let us know your thoughts
Making a complaint
At Apt Innovations we care about the service we provide you. By listening and acting upon what you tell us, we will continue to improve. We are committed to providing a quality service but appreciate that sometimes things can go wrong. We are sorry that you feel the need to complain, but can assure you that we will work hard to ensure that it is dealt with as quickly and as fairly as possible. Your custom is important to us and your feedback allows us to improve the products and services we offer to you and everyone. If you would like to make a complaint please fill in the form above and a member of our team will address the problem asap.
US and Canada
If you are from the United States or Canada and would like to make an enquiry, please contact
Lippert Components
Tel: 574 537 8900
Email: customerservice@lci1.com
There is also a Chat Feature at bottom of www.lci1.com
UK, EU & Scandinavia
If you wish to discuss a matter, or have a technical issue, you can contact us in a number of ways.
By email
You can send us an email by using the email form to the left of the page. If you want to email us directly to send photos, or videos etc, you can email us at
We aim to reply to all emails within 72 hours, but we would appreciate your patience in busy times. To speed up your query, please include your email and telephone number
By phone
PRE and POST SALES TECHNICAL SUPPORT LINE – If you have a technical question before or after ordering, you can speak to one of our technical specialists on
Technical Support 028 9247 4040 Mon – Fri 9.00am – 5.30pm Calls Billed at Local UK Rate
In the autumn / winter season, we understand that customers may run into technical difficulties when fitting our product. So, we offer an Emergency Weekend Technical Support Line. Before calling, please read the written instructions and watch the DVD or Online instructions. As you can appreciate, this is only an emergency number for those that really need it for a faulty product etc and Technical Support Operators reserve the right to redirect or terminate calls, to free up the line for those types of emergencies.
Technical Support 07895 465 956 Sat-Sun 11.00am – 1.00pm Calls Billed at UK Mobile Rate
To make an order, please use the Order Line telephone number below.
ORDER LINE – If you would like to order one our products, you can use the website, or reach our sales team on
Order Line 0300 373 5818. Calls Billed at Local UK Rate
Please use the Pre Sales Technical Support Line above, should you have any technical queries, before ordering. Please note that lines may be busy, but do try again.
By fax
You can reach us by fax on 028 9247 4050.
By post
Should you need to contact us in writing, please send to
Customer Care DepartmentAPT Innovations Limited
The Lodge
21 Cross Lane
Lisburn
County Antrim
Northern Ireland
BT28 2TH Please review our Returns Policy, should you need to return an item for repair or replacement